how chatbots are changing the way customers are retrieving information.

Chatbots have become an integral part of how we communicate with systems. We tend to prefer direct feedback when we have questions or uncertainties.

OpenAI has integrated chatbots that possess the knowledge level of a PhD assistant. O1 delivers PhD-level research assistance, cross-disciplinary reasoning, strategic planning, and overviews in multi-step workflows.

Even Odido Netherlands, the biggest telecom provider, has noted that physical stores are their customers' last option since they prefer to receive help digitally.

The question that Useable Design received from Odido Netherlands is: How can we integrate Odido's Online Helpdesk into a conversational user interface? The aim is to replace, with the chatbot, all the knowledge that is available in its physical stores.